Use to access selected shared folders away from home through the Web.

Have this information ready: 

Web browser

Computer operating system

 

If known, also provide the following:

Type of Internet connection

Name of your Internet service provider (ISP)

 

The software you are using to connect to the network (for example, Microsoft Internet Explorer, version 6.0). To determine your Web browser version, go to the Help menu and select About.

For example, Microsoft Windows XP Home. Having the service pack used is also helpful. To determine whether your computer has been updated to a service pack and, if so, which one is installed, use My Computer.

In Windows XP, click Start, and then right-click My Computer.

Any information you can provide about your connection type will help in resolving your problem. High-speed connections (also called a broadband connection) include cable, DSL, and corporate network connections. Low-speed connections include dial-up, using a standard telephone line.

A high-speed, always-on Internet connection often provided using television cable lines or digital telephone lines (DSL).

High-speed Internet access that uses existing telephone lines. DSL is an abbreviation for Digital Subscriber Line.

While you likely know the ISP for a home network, you might not know this if you are away from home (for example, you are connecting to the Internet using a public wireless network or connecting from a hotel or an airport, and so on).

The company that provides you access to the Internet. ISP is an abbreviation for Internet service provider.

Have this information ready: 

• The manufacturer and model for your router

• The firmware version

To determine the firmware version, you can open Network Magic and click Network Map. Click your router, and then look for the firmware version number in the Details tab.

A device that joins networks (for example, to connect your home network to the Internet). A router is also known as a gateway or base station.

The software that runs a router or device.